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Legal clarity and your account security

When you open an account with 888scoreonline, your rights and our responsibilities are spelled out in clear terms.

Data protectionAccount securityWithdrawal verificationContact us anytime
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888scoreonline Legal clarity and your account security
REACH US DIRECTLY

Get help with legal or account questions

Team online

Live chat

Open the chat window in your account lobby during operating hours. Our team can walk you through policies, account access, data requests, and withdrawal verification.

Email support

Send your legal question, data-access request or account concern to our support address. We respond within 24–48 hours with a clear answer and next steps.

Account settings

Log in and visit your profile to download statements, update personal details, review deposit and withdrawal history, or manage your payment methods.

HOW WE PROTECT YOU

Data, security and your account control

Data retention

We keep your deposit history, withdrawal records and account activity for the duration you hold an account, plus seven years for compliance and dispute resolution. You can request a data export anytime.

Encryption and storage

Your password, payment details and personal information are encrypted and stored on secure servers. We use industry-standard protocols so unauthorised access is prevented.

Withdrawal verification

When you request a payout, we verify your identity and bank details against your deposit records. This protects you from fraud and ensures funds reach only you.

Cookie and tracking

We use cookies to remember your login, language preference and game history. You can manage cookie settings in your browser. We do not sell cookie data to advertisers.

Account access

You control your account. Update your email, phone, address or payment methods anytime in settings. Contact us if you believe your account has been compromised.

Request changes anytime

Email or chat us to request a copy of your data, correct an error, remove old details, or ask how your information is used. We process such requests within 14 days.

Questions about your rights and our policies

Deposits via Touch 'n Go, GrabPay, Boost dan FPX are processed through regulated Malaysian payment channels. Access depends on local law and is available where local law permits. All transactions are recorded and can be verified in your account statement.

You can request account closure anytime by emailing or chatting support. We will freeze your account, process any pending payouts, and securely delete your data after the retention period. No further deposits or withdrawals are possible.

We retain your account data, deposit records and identity verification for the duration you hold an account, plus seven years for legal compliance. After that period, we delete personal details securely unless law requires longer retention.

Yes. Contact support with a data-access request and we will compile your account history, transactions, profile details and contact logs into a downloadable file within 14 days. There is no charge for this service.

Contact support immediately by chat or email. We will secure your account, verify your identity, review recent transactions and help you change your password. We do not charge for account-recovery support.

No. Your card or mobile wallet details are never shared with game providers, studios or external parties. We process payments directly and only share transaction amounts necessary for game studios to credit your account.

Log into your account, go to Profile Settings, and update your email, phone, address or linked payment method. Some fields require verification before we activate the change. Contact support if you need help updating details.

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